Speaking effectively with those individuals who can’t, or won’t, listen is one of the most challenging human endeavors. Practicing constructive exchanges, with surrender, deep listening and clarity of intention, is the work. Michael points out, with an excerpt from his book, that constructive connection is as simple as shifting one’s perspective inward so as to study our own sticking points. Knowing these, we can let go of them. At this surrendered point, effective communication has a chance to unfold.